Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to getting your order to you as quickly and safely as possible.

Processing Time

In-stock orders are typically processed within 1–3 business days (excluding weekends and holidays).

During new launches, sales, holidays, or high-volume periods, processing times may be slightly longer.

Pre-order items follow the estimated shipping timeline listed on the product page.

Shipping

Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery times vary based on your selected shipping method and your location.

We are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Stolen Packages

Once your package has been marked as delivered by the shipping carrier, we are not responsible for lost, stolen, or misplaced packages. If you experience an issue, please contact the shipping carrier directly to file a claim.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging so we can assist you.

Questions

If you have any questions about your order or shipping, please contact our customer support team. We’re always happy to help!

Thank you for supporting our small business—we truly appreciate your trust and support!

PRE ORDER POLICY:

By placing a pre-order, you are reserving an item before it arrives in stock. Please note that pre-order items are not ready to ship immediately.

Estimated processing and shipping times will be listed with each pre-order item.

If your order includes both pre-order and in-stock items, your entire order will ship together once the pre-order item is available unless otherwise stated.

Shipping estimates are subject to change due to supplier or carrier delays that are beyond our control.

All pre-order sales are final. Cancellations or refunds are not guaranteed once your order has been placed.

We appreciate your patience and will keep you updated if there are any significant changes to the estimated shipping timeline.

Thank you for supporting our small business! We can’t wait for you to receive your order.